Privacy Policy

 

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our pharmacy, use our services, or interact with our website/app. We are committed to safeguarding your privacy and ensuring that your personal and health information remains secure and confidential.

Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Phone number

• Email address

• Home address

• Date of birth

• Gender

Medical & Health Information

• Prescriptions

• Medical history shared with us

• Medication usage details

• Doctor’s notes or instructions

• Insurance or health card information

Technical Information (for website/app users)

• IP address

• Device type

• Browser information

• Cookies and usage data

How We Use Your Information

We use the information we collect to:

• Provide and dispense prescribed medications

• Verify prescriptions with healthcare professionals

• Improve pharmacy services

• Maintain accurate medical records

• Contact you for refill reminders or service updates

• Process insurance claims

• Protect against fraud and unauthorized access

• Improve website/app performance

We never sell your personal information to any third party.

Sharing of Information

We may share your information only with:

• Doctors or healthcare providers, when required

• Insurance companies for claim processing

• Government authorities, if legally required

• Authorized pharmacy staff involved in your care

All sharing is done in accordance with medical privacy laws and strict confidentiality rules.

Data Protection & Security

We take strong measures to protect your data, including:

• Encrypted storage of digital records

• Secure pharmacy management systems

• Limited staff access to sensitive data

• Regular privacy and security audits

Despite our best efforts, no method of electronic storage is 100% secure, but we continuously work to enhance our systems.

Your Rights

You have the right to:

• Request a copy of your medical or personal information

• Correct inaccurate information

• Ask us to delete your records (where legally allowed)

• Limit or refuse certain types of data sharing

• Ask questions about how your data is used

To exercise your rights, you may contact us anytime.

Cookies Policy (For Website/App)

Our website/app may use cookies to improve user experience. Cookies help us understand site traffic and personalize services. You may disable cookies through your browser settings, but some features may not function properly.

Third-Party Services

Our website may contain links to external websites. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updated policies will always be posted with a “Last Updated” date.